Randy is an all-star realtor. From the very beginning, he listened carefully to what kind of home we needed, and within just three days he found us the perfect match. He was available day and night to answer our questions and stayed by our side throughout the entire process. Randy truly goes above and beyond—he is professional, punctual, and incredibly attentive. We would highly recommend him! Not only did we find our forever home, we found a forever friend!!!

When you hire a realtor to sell your property you are expecting that person to be looking out for the best interest in their clients expectations and paying precise attention to every detail in the sale. This was not the case when we had Randy as our realtor.We received an offer in a timely manner but communication in negotiating the transaction was NOT comprehended on his end.We were trying to negotiate the buyer to pay the buyer commission. I was out of the country at the time and texted Randy to let him know I could not look at the offer and I wanted to know if the buyer was paying their 3% commission. He responded and said they are asking us to pay their 3.5% commission and we can walk that back. I took it that walk that back he was going to negotiate for them to pay their commission fee. I guess he was only going to try and walk back us paying 3% instead of 3 1/2. BIG DEAL. My husband was also on the text. He was in the country trying to renegotiate with Randy. He had a hard time getting responses from Randy on negotiating. My husband finally called me and said we got $xxx and buyer to pay 3%. That's what he understood from talking with Randy. The email we received from Randy said updated with counter offer, buyers broker commission 3%. So we thought that was proof he negotiated for them to pay the 3% cause that's what we were asking for. He was distracted at times being at soccer games. He did not listen to what we were asking for and never went over the paperwork we were signing for us to be totally clear. You hire a realtor so things are being done accurately. We would of been better off having a lawyer for the paperwork. We did not find any of this out till the day before closing when we saw the final numbers. When we let Randy know there was an error, it took him some time to get back to me to let me know which line on contract had us paying.We would NEVER use Randy or recommend Randy to anyone. Never even gave us an apology for the misinterpretation.Five Star needs to train Randy on how to go over the paperwork the client is signing so it is clear beyond a shadow of a doubt on what they are signing.